Last updated: January 2025. This page explains what information we collect, why we collect it, and how we keep it safe on the phcash11 platform.
1. Information We Collect
When you create an account on phcash11, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. We also collect payment-related information such as your GCash or Maya account details, which are necessary to process deposits and withdrawals in Philippine pesos. During your sessions on the platform, we automatically gather technical data including your device type, browser version, IP address, and general location to help us deliver a stable and secure experience. If you contact our support team, we retain records of those conversations to improve our service and resolve any follow-up issues. We do not collect more information than is necessary for the purposes described in this policy. All data collection practices are aligned with the requirements of the Philippine Data Privacy Act of 2012.
2. How We Use Your Information
The primary reason phcash11 collects your personal data is to operate your account, process transactions, and deliver the gaming and entertainment services you signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your transaction history and gameplay data help us detect unusual activity, prevent fraud, and comply with our obligations under Philippine anti-money laundering regulations. We may also use aggregated, anonymised data to analyse platform performance and improve the overall experience for all Filipino players. phcash11 will never sell your personal information to third-party advertisers or marketing companies. If you have opted in to receive promotional communications, you can withdraw that consent at any time by updating your account preferences.
3. Sharing Your Data With Third Parties
phcash11 shares your personal data only with trusted service providers who are essential to running the platform, such as payment processors, identity verification partners, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information to Philippine government authorities or regulatory bodies when required by law, court order, or to protect the rights and safety of our users. We do not share your data with any entity outside the Philippines unless it is strictly necessary and appropriate safeguards are in place. Any third party that receives your data is prohibited from using it for their own marketing or commercial purposes. We review our third-party relationships regularly to ensure ongoing compliance with data protection standards.
4. How We Keep Your Data Secure
phcash11 uses industry-standard security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our servers is encrypted using secure HTTPS protocols, ensuring that your account details and payment information remain private during every session. We store your data on protected servers with restricted access, and only authorised personnel with a legitimate business need are permitted to view personal account information. Our security team monitors the platform continuously for suspicious activity and responds promptly to any potential threats. We conduct regular security reviews and updates to keep our systems aligned with current best practices in data protection. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.
5. How Long We Keep Your Data
We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations under Philippine law. Transaction records and account activity logs are kept for a minimum of five years in line with anti-money laundering requirements applicable to online gaming platforms in the Philippines. If you request that your account be closed, we will deactivate it promptly and begin the process of removing or anonymising your personal data, except where retention is required by law. Support correspondence and dispute records may be retained for up to three years after the matter is resolved, in case of follow-up queries or regulatory review. Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. You may contact our support team at any time to ask about the specific data we hold and how long it will be kept.
6. Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You also have the right to correct any inaccurate or incomplete information in your account, and we will process such requests promptly upon verification of your identity. If you believe your data has been processed unlawfully or without your consent, you have the right to object and to request that we restrict or stop processing your information. You may also request the deletion of your personal data, subject to our legal retention obligations described above. phcash11 will not discriminate against you or restrict your access to the platform as a result of exercising any of these rights. To submit a data access, correction, or deletion request, please reach out to our support team and we will respond within the timeframe required by applicable Philippine regulations.
7. Cookies and Tracking Technologies
phcash11 uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across your sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as account login and game loading. We also use analytics cookies to understand how Filipino players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to the main features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites. Our cookie practices are reviewed periodically to ensure they remain proportionate and transparent.
8. Changes to This Privacy Policy
phcash11 may update this Privacy Policy from time to time to reflect changes in our services, applicable Philippine laws, or industry best practices. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players by email or in-platform message. We encourage you to review this page periodically so you remain informed about how your personal data is being handled. Continued use of the phcash11 platform after any update to this policy constitutes your acceptance of the revised terms. If you have questions or concerns about any aspect of this Privacy Policy, please contact our support team and we will be happy to assist. This policy is governed by the laws of the Philippines, and any disputes relating to data privacy will be subject to the jurisdiction of the appropriate Philippine authorities.
Our FAQ page covers the most common questions Filipino players ask about accounts, security, deposits, and withdrawals — all written in plain English that is easy to follow. If you are ready to get started, creating a free account on phcash11 takes just a few minutes on your mobile phone.